Audio Visual Support Services

Remote Monitoring • Certified Technicians • Maintenances & Support Agreements

  • Remote Monitoring – Instant access to your audio visual system through AV planners portal.
  • Certified Technicians – AV planners will send a technician on site within 48 hours to diagnose your AV system.
  • Maintenance & Support Agreements
WHAT AV PLANNERS OFFERS:
  • Uninstalling AVP Installed Equipment
  • Returning Equipment to Manufacturer
  • Reinstalling Repaired Equipment
  • System Testing & Calibration

Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.

Services may include the following:

  • Cleaning of all Equipment Filters
  • Checking Bulb Life on Projector(s)
  • Calibration of Interactive Board(s)
  • Software / Firmware Updates
  • A Complete Test of System Functionality

Maintenance Contract

All equipment is thereafter under warranty by the manufacturer’s terms and conditions.

During the three month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems.

System Testing & Calibration

Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.

AV Planners installation includes a 90 day warranty  on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.

During the 90 day warranty  period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours.

 

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Maintenance Contract Includes:
  • Uninstalling AVP Installed Equipment
  • Returning Equipment to Manufacturer
  • Reinstalling Repaired Equipment
System Testing & Collaboration
  • Quarterly Preventive Maintenance of system
  • Cleaning of all equipment filters
  • Checking bulb life on projector(s)
  • Calibration of interactive board(s)
  • Software/Firmware Updates (optional)

Annual Maintenance Option

Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.

AV Planners installation includes a twelve (12) month warranty on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.

During the twelve (12) month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours. Services may include the following:

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Warranty Limitations & Exclusions

This Limited warranty does not extend to any Product that has been damaged due to accident, unauthorized modifications, tampering, abuse, misuse, alterations, unusual physical or electrical stress, or to any Product that has been serviced by other than AV Planners or its authorized agents or which has been used in any manner other than from ordinary use in the application for which it was intended.

The Agreement can be renewed after the first year for a 12-month period.

What AV Planners Offers:
  • Uninstalling AVP Installed Equipment
  • Returning Equipment to Manufacturer
  • Reinstalling Repaired Equipment
  • System Testing & Calibration

Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.

Services may include the following:

  • Cleaning of all Equipment Filters
  • Checking Bulb Life on Projector(s)
  • Calibration of Interactive Board(s)
  • Software / Firmware Updates
  • A Complete Test of System Functionality